Troubleshooting PI-1900
Q: What software do I load on my computer for this to work?
A: You only need to install the PI-1900 disk included with the
product.
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Q: Why doesn't my pen work?
A: First check to make sure the battery is good and the positive side is down toward the tip of the pen. If possible try another pen from a known working PI-1900. The PI-1900 will not work with the Mobilepresenter BT or Mobilepresenter BT II or the Intellislate installed on the same computer.
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Q: Why don't I get a picture on the PI-1900 screen when setting it up with my computer?
A: Make sure you connect the power supply that came with the PI-1900 to insure the
Monitor has power. Also make sure the VGA cable is plugged into the VGA port on the computer.
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Q: What is the PI-1900 warranty time period and how do I make a warranty claim?
A: PI-1900 Warranty
Subject to the limitations set forth below, Numonics Corporation warrants the enclosed PI-1900 product against mechanical and electrical failure due to manufacturing defect for one (1) year of the original purchase when the product is registered. This warranty is conditioned on use and maintenance of the PI-1900 in accordance with all documentation provided by Numonics Corporation. Any modification, addition or repair to the product, or any substitution of parts, by persons other than Numonics Corporation or its designees will void this warranty. This warranty does not include cosmetic issues (including but not limited to scratches, dents or other marring), ordinary wear and tear, or damage or failure resulting from misuse, abuse or neglect. This warranty also applies to the accessories, including the cordless pen and power supply.
Purchasers must register the purchased product with Numonics Corporation within thirty (30) days after original purchase to qualify for the one (1) year warranty. Registration may be made online or by printing out the registration form and mailing it to 101 Commerce Drive, P.O. Box 1005, Montgomeryville, PA 18936-1005, Attention: Warranty Department. Failure to register the purchased product within thirty (30) days after its original purchase entitles the purchaser to a ninety (90) day warranty from the date of purchase, which warranty will be subject to all of the other terms and limitations above.
The foregoing warranties are available only to the original purchaser and are limited to repair or replacement of the covered products at the option of Numonics Corporation. NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, APPLY. NUMONICS CORPORATION SPECIFICALLY EXCLUDES WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A SPECIFIC PURPOSE. IN NO EVENT WILL NUMONICS BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES. NONE OF THE FOREGOING WARRANTIES ARE TRANSFERABLE.
To make a warranty claim, please complete the warranty claim form. ONLY upon receiving proper authorization from Numonics Corporation, return the defective product, together with the original invoice, postage/shipping prepaid, to Numonics Corporation at 101 Commerce Drive, Montgomeryville, PA 18936-1005, Attention: Warranty Claims Department.
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