Q: When I install my IPM software, where does it reside?
A: Assuming that you take the default installation path (recommended), the software will be located at: C Drive - Program Files - Interactive Presentation Manager.
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Q: Where can I find the Tutorial and Help File?
A: Both the Tutorial and Help files can be found by clicking on Start – Programs – Interactive Presentation Manager.
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Q: When I write, I get a jagged line and don't have full control of what I write. What's wrong?
A: This could be caused by various things in the environment around the board, please check for possibilities from the list below. If you have any of the following try to move the offending item or move the board to a different location to see if the problem continues.
- There is a CRT monitor or TV within 3 feet of the board
- A power conduit is running down the wall behind the board
- The board resides within 1 foot of the light switches
- The USB cable is tied or wrapped with other cables
- There is a power conduit or circuit box on the connecting wall behind the board
Also try replacing the battery in the pen. When the battery is dying, it may cause spiking on the board.
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Q: Why doesn't my pen work?
A: There are various reasons that it may appear that the pen is not working:
The pen may need to be charged
The IPM II may not be connected or recognized by the operating system. Please verify that the IPM II Icon in the system tray (usually in the bottom right hand corner next to the system clock) is green. If this is red, the IPM II is not being seen by the operating system.
There is no power to the board and the LED is not lit on the electronics (located at the bottom center of the board). The left LED should be red and will turn green when pen tip is depressed on the surface of the IPM II.
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Q: How do I know my pen is bad?
A: If you have already fully charged the battery in your pen and the LED on the electronics does not change from red to green when the pen tip is depressed on the IPM II, the pen is most likely bad. Please disconnect the Serial cable from the IPM II for 15 seconds and reconnect, this will reset the electronics. Now please try depressing the pen tip on the surface of the board again and see if the LED changes from red to green. If the LED does not turn red, please contact tech support for warranty status.
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Q: The LED lights on my electronics are both out, and my board will not work. Why?
A: The IPM II may not be getting power. Please check that you have the serial cable plugged into the IPM II and the computer. Also you should have a Numonics 2-piece power supply (power supply and line cord) plugged into the serial cable at the computer end. Make sure that you are getting power from the outlet that you have the power supply plugged into.
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Q: What do the LEDs on the electronics mean?
A: The IPM II has two LEDs - the left and right LED. The left LED has two jobs: to show that the board has power (LED is red) and to show when the pen is active on the board (LED turns green).
The right LED indicate pen charging status. When a pen is initially plugged into the electronics via the charge cable or direct charge jack, the LED will turn green for approximately 2 minutes. This is known as the quick charge. After 2 minutes, the pen goes into a trickle charge and the LED will turn red.
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Q: What does the red or green icon mean in the system tray?
A: Red means that the computer does not see the IPM II board. Green means that the computer and IPM II software has found the board and is working.
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Q: How do I charge my pen?
A: The MM pen can be charge two ways:
Use the supplied charge cable and connect to the top of the pen. Plug the other end into the charge jack located under the center of the electronics. The jack will be about one inch to the right of the connected serial cable.
The second charge choice is the direct pen to charge jack option. This can be found under the electronics to the far right side. Plug the top of the pen directly into the recessed charge jack. The pen will connect and remain stationary with the tip of the pen pointing at the floor.
The right LED will turn green (quick charge) for approximately 2 minutes and then turn red (trickle charge) when the pen is charging.
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Q: What is the proper way to mount my board?
A: The IPM II came with a mounting template for wall installations. Please use this template and all required hardware to avoid damaging the IPM II and voiding its warranty. Please contact technical support at 800-523-6716 if you cannot locate the wall template so that we can send you replacement.
Stand mounting is covered in the stand assembly instructions.
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Q: How can I tell what version of Whiteboard software I am using?
A: Go to Start – Settings – Control Panel – Add Remove Programs – Interactive Presentation Manager – Click here for support information.
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Q: What is the IPM II warranty time period, and how do I make a warranty claim?
A: Numonics Corporation Commercial Limited Lifetime Warranty U.S.A only: Subject to the limitations set forth below, Numonics Corporation warrants the enclosed interactive whiteboard against mechanical and electrical failure due to manufacturing defect for the life of the original purchaser in the USA and for five (5) years internationally. This warranty is conditioned on use and maintenance of the interactive whiteboard in accordance with all documentation provided by Numonics Corporation. Any modification, addition or repair to the product, or any substitution of parts, by persons other than Numonics Corporation or its designees will void this warranty. This warranty does not include cosmetic issues (including but not limited to scratches, dents or other marring), ordinary wear and tear, or damage or failure resulting from misuse, abuse or neglect. The limited lifetime warranty applies to the interactive whiteboard only and not the accompanying accessories. The accessories, including the multimedia pen, cables and power supply, carry a maximum five (5) year warranty.
This limited lifetime warranty is available only to purchases made in the USA. Purchasers must register the purchased product with Numonics Corporation within thirty (30) days after original purchase to qualify. Registration may be made online or by printing out the registration form and mailing it to 101 Commerce Drive, P.O. Box 1005, Montgomeryville, PA 18936-1005, Attention: Warranty Department. USA original purchasers who fail to register the purchased product within thirty (30) days after its original purchase will be entitled to a five (5) year warranty from the date of purchase, which warranty will be subject to all of the other terms and limitations above. International original purchasers who fail to register the purchased product within thirty (30) days after its original purchase will be entitled to a four (4) year warranty from the date of purchase, which warranty will be subject to all of the other terms and limitations above.
The foregoing warranties are available only to the original purchaser and are limited to repair or replacement of the covered products at the option of Numonics Corporation. NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, APPLY. NUMONICS CORPORATION SPECIFICALLY EXCLUDES WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A SPECIFIC PURPOSE. IN NO EVENT WILL NUMONICS BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES. NONE OF THE FOREGOING WARRANTIES ARE TRANSFERABLE.
To make a warranty claim, please complete the warranty claim form. ONLY upon receiving proper authorization from Numonics Corporation, return the defective product, together with the original invoice, postage/shipping prepaid, to Numonics Corporation at 101 Commerce Drive, Montgomeryville, PA 18936-1005, Attention: Warranty Claims Department
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