Troubleshooting the Intellistlate


 

Q:  Where does the software reside after I install it?
 
A:  You can access the software from Start – Programs – Intellislate.  This program will install to the program files folder, to allow it to be accessed from the start menu.
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Q:  Why doesn't my pen work?
 
A:  Check the battery and make sure it is positioned positive side down.  Also make sure the battery is a fresh battery.  Another thing is there will be a red light on the pen if the battery is low.
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Q:  How do I know if my tablet is connected?
 
A:  You should see a connection icon in the LCD window if the tablet and USB dongle are paired.
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Q:  How do I get the Softkeys across the top of the tablet to work?
 
A:  You will have to restart the computer so that the Softkey driver loads on startup.
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Q:  How long should I charge the battery?

A:  The battery should be fully charged from the factory, but it is recommended tht you connect one end of the USB recharge cable to the Intellislate unit and the remaining end of the cable to an available USB port on the computer.  A full battery recharge takes no longer then 2 hours.  The tablet has a 16 hour life expectancy until it needs recharging.
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Q:  What is the USB cable for?
 
A:  This cable can be used instead of the battery and the USB dongle.  It is also used to recharge the tablet battery.
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Q:  What is the operating distance of the Intellislate?
 
A:  The operating distance is up to 32 feet from dongle to Intellislate, in open space.
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 Q:  What do the different color icons represent on the Intellislate?
 
A:  The red icon indicates the software being loaded, but the tablet isn't turned on.  The yellow icon indicates the tablet is turned on, but not connected.  The green icon indicates the tablet is connected and communication has been established.
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Q:  How do I use the Mobilepresent BT with the Intellislate?

A:  The Mobilepresenter BT can be used with the Intellislate by uninstalling the Mobilepresenter BT software and Installing the Intellislate software.  Both devices can be operated on the same computer by using the Blue Tooth dongle for the Mobilepresenter BT and the dongle provided for the Intellislate plugged into the same computer.  Just operate the Mobilepresenter BT like you would normally, the Intellislate doesn't use Blue Tooth so it will not interfere.

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