Troubleshooting the Intellistlate
Q: Where does the software reside after I install it?
A: You can access the software from Start – Programs – Intellislate. This program will install to the program files folder, to allow it to be accessed from the start menu.
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Q: Why doesn't my pen work?
A: Check the battery and make sure it is positioned positive side down. Also make sure the battery is a fresh battery. Another thing is there will be a red light on the pen if the battery is low.
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Q: How do I know if my tablet is connected?
A: You should see a connection icon in the LCD window if the tablet and USB dongle are paired.
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Q: How do I get the Softkeys across the top of the tablet to work?
A: You will have to restart the computer so that the Softkey driver loads on startup.
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Q: How long should I charge the battery?
A: The battery should be fully charged from the factory, but it is recommended tht you connect one end of the USB recharge cable to the Intellislate unit and the remaining end of the cable to an available USB port on the computer. A full battery recharge takes no longer then 2 hours. The tablet has a 16 hour life expectancy until it needs recharging.
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Q: What is the USB cable for?
A: This cable can be used instead of the battery and the USB dongle. It is also used to recharge the tablet battery.
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Q: What is the operating distance of the Intellislate?
A: The operating distance is up to 32 feet from dongle to Intellislate, in open space.
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Q: What do the different color icons represent on the Intellislate?
A: The red icon indicates the software being loaded, but the tablet isn't turned on. The yellow icon indicates the tablet is turned on, but not connected. The green icon indicates the tablet is connected and communication has been established.
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Q: How do I use the Mobilepresent BT with the Intellislate?
A: The Mobilepresenter BT can be used with the Intellislate by uninstalling the Mobilepresenter BT software and Installing the Intellislate software. Both devices can be operated on the same computer by using the Blue Tooth dongle for the Mobilepresenter BT and the dongle provided for the Intellislate plugged into the same computer. Just operate the Mobilepresenter BT like you would normally, the Intellislate doesn't use Blue Tooth so it will not interfere.
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Q: What is the Intellislate warranty time period, and how do I make a warranty claim?
A: Intellislate Warranty
Subject to the limitations set forth below, Numonics Corporation warrants the enclosed Intellislate product against mechanical and electrical failure due to manufacturing defect for one (1) year of the original purchase when the product is registered. This warranty is conditioned on use and maintenance of the Mobilepresenter BT in accordance with all documentation provided by Numonics Corporation. Any modification, addition or repair to the product, or any substitution of parts, by persons other than Numonics Corporation or its designees will void this warranty. This warranty does not include cosmetic issues (including but not limited to scratches, dents or other marring), ordinary wear and tear, or damage or failure resulting from misuse, abuse or neglect. This warranty also applies to the accessories, including the cordless pen.
Purchasers must register the purchased product with Numonics Corporation within thirty (30) days after original purchase to qualify for the one (1) year warranty. Registration may be made online or by printing out the registration form and mailing it to 101 Commerce Drive, Montgomeryville, PA 18936-1005, Attention: Warranty Department. Failure to register the purchased product within thirty (30) days after its original purchase entitles the purchaser to a ninety (90) day warranty from the date of purchase, which warranty will be subject to all of the other terms and limitations above.
To make a warranty claim, please complete the warranty claim form. ONLY upon receiving proper authorization from Numonics Corporation, return the defective product, together with the original invoice, postage/shipping prepaid, to Numonics Corporation at 101 Commerce Drive, Montgomeryville, PA 18936-1005, Attention: Warranty Claims Department.
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